Journal of Current Research on Social Sciences (JoCReSS) - ISSN: 2547-9644

Hızlı Erişim


Bu Dergi DOI ve Crosscheck üyesidir


Abstract


Determination of Serviceability of Business Employees Operating in Winter Tourism: A Research

Service is the most important component that the accommodation enterprises in the tourism sector offer. That accommodation enterprises can provide high quality service to customers is only possible with the skill of the staff employed in the human resources. Therefore the staff must be predisposed to serve in this sector where people serve to people. In recent years, when tourism is considered, it is not all about only summer tourism but also customers tend to alternative forms of tourism. Winter tourism which is one of the most important types of alternative tourism increases its importance day by day, and winter months considered as dead time are becoming more important in terms of tourism. The purpose of this study is to find out how well is the serving predisposition of the employees working in the hospitality businesses serving on winter tourism in Isparta. And the study tries to test customer perception about the serving predisposition of the employees who have face-to-face communication with customers and to determine the effect of the perceived serving predisposition on customer satisfaction. The sample of the study consists of fifteen hospitality businesses certified with investment and operation licience which serve for winter tourism in Isparta. In the survey on employees in these facilities, 324 questionnaires were reached. The data obtained were analyzed with SPSS 17.0 software package.



Keywords
Tourism, Alternative Tourism, Winter Tourism, Serving Predisposition.



Kaynakça

Gelişmiş Arama


Duyurular

    Makale Kabulü Sürmektedir

    Dergimizin 10 (4) sayısı için makale kabulü 30 Kasım 2020 tarihine kadar sürecektir. Makalelerinizi herhangi bir word şablonunda "Online Makale Gönder" linkinden gönderebilirsiniz. Kabul edilen makalelerin tasarım ve mizanpajı dergimizin sekreteryası tarafından yapılmaktadır.



Adres : http://www.jocress.com
Telefon : Please contact mail first Faks : Lütfen öncelikle mail ile iletişime geçiniz
Eposta : sra.academic.publishing@gmail.com

Web Yazılım & Programlama Han Yazılım Bilişim Hizmetleri